Shipping & Returns

PRICING
We endeavor to ensure that the price displayed for products on our website represents the current price for that particular item, except where noted otherwise. In certain instances the price displayed may not represent the prevailing price of that item, particularly if the item is made of precious metals and stones (i.e. gold, platinum). Upon receipt of your order if there is a need for an adjustment to be made due to market price fluctuations of such commodities, you will be contacted and provided the current price information and you decide whether you wish to proceed with the purchase.

With respect to any orders that require customizing, we cannot confirm the price of an item until we review your order; however, we do NOT charge your credit card until after you have been informed of the price and confirmed your intention to proceed with the purchase. Despite our best efforts, some of the items on our website may be miss-priced. If an item's correct price is higher than our stated price, we will contact you per paragraph one above and proceed accordingly.
Custom orders and/or customizing an item you see on the website (i.e. a silver ring with a garnet – but you would prefer the ring in 18K gold with a ruby) are very much welcomed and a hallmark of what makes Lazaro Jewelry so truly unique and desired due to the outstanding designs and craftsmanship. However, there are additional terms and conditions to be aware of when placing and agreeing to a custom order. PLEASE SEE THESE BELOW WITH REGARD TO THE “RETURN POLICY” AND THE “REFUND/STORE CREDIT POLICY”

METHOD OF PAYMENT
We accept the following methods of payment:
Visa, MasterCard, Discover, American Express or Paypal.

SHIPPING METHOD
Shipping will be carried out by UPS. All applicable fees and charges will be applied based upon weight, size and value of the shipment. Shipping and handling is not included in product prices and is paid separately by you.

RETURN POLICY
We strongly encourage you to carefully read all product descriptions to ensure you are in full understanding of the item you are buying and that this item will satisfy and meet your desired needs, requirements and expectations.

If you have ANY questions or would like to discuss an item in detail please send your comments through the CONTACT US link located at the bottom of this webpage and someone will respond in writing and/or contact you by phone if you prefer. Alternatively, you may call us directly at 1-212-219-8494.

Following receipt of your purchase, if you are in any way dissatisfied with your order or there is any claim of product damage or defect, you must contact us within 48 hours at 1-212-219-8494 to provide us with notice and discuss available options.
All custom orders that are returned due to damage will be repaired and returned back to the customer. There are no returns allowable on custom orders due to a change of desire by the customer for the piece or if purchased as a gift.

REFUND/STORE CREDIT POLICY
If you receive an item that is damaged you must contact us within 48 hours and return it within 7 to 10 business days. After we have received the item, it will be inspected and repaired, if possible, and sent back to you. In the event that the item cannot be repaired you will receive a 100% refund.
If you receive the wrong item from what you ordered, please contact us immediately and return it within 7 to 10 business days. We will correct the matter and send to you the item you intended to purchase.
If a claim of dissatisfaction is made with regard to the aesthetic of an item or an item was purchased as a gift and the recipient did not care for the item, please contact us immediately and return it within 7 to 10 business days, there will be no refund of the purchase, and store credit will be issued for use within one year of the original purchase.
There are no Refunds or the issuance of Store Credit on custom orders.
All packages are shipped requiring signature upon delivery to prevent theft. We are not responsible for packages that are delivered without someone to available to receive and sign. We will work to reschedule delivery. We are not responsible for additional shipping fees accrued during this process..

All sale items and items bought on discount are final sale.

Thank you for shopping at the Lazaro Jewelry Online Store.

Contact Us:

lazarosoho.com
457 Broome Street
New York, NY 10013

Customer Service # (212) 219-8494

Please note that all jewelry designs are registered and protected with the United States patent & trademark office. Any reproduction and/or copying of designs on this site will result in prosecution at the fullest extent of the law, up to and including a permanent injunction for the sale of such reproduced items.
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